emergency website malware cleanup
There are many ways you may find out that your website has been hacked. The most obvious is when the hacker has simply defaced your website.
- Pull together the information the support team will need:
- CMS Login: your content management system with administrative / super admin rights. (WordPress, Drupal, etc).
- Hosting Login: your hosting control panel to access your database and web logs.
- Your web logs: both the access logs and error logs. Be sure that your hosting company provides the web logs. Most web hosts do, but a few hosting companies do not turn those on by default or may not provide access to them.
- FTP / sFTP access credentials: this should include the hostname, username, and password.
- Backups: Any backups you may have.
There are many ways you may find out that your website has been hacked. The most obvious is when the hacker has simply defaced your website.